Medical Assistance Transportation

Bill of Rights

If you have Medical Assistance, you have a right to:

· Rides paid for to and from Medical Assistance providers, like doctors and dentists. This could be by paying you back for what you spent to get there or by public transportation or a ride service. You have to as k for services in the county where you live. Each county has different rules on how to apply for transportation.

· Ambulance service to the hospital in an emergency.

·A ride to and from Medical Assistance providers outside of the county you live in.

· Non-emergency rides to very far away places or even for air fare if you need it for extraordinary medical circumstances. This is called "exceptional transportation services."

CALL THE MEDICAL ASSISTANCE TRANSPORTATION PROGRAM IN YOUR COUNTY TO APPLY. ASK YOUR CASE WORKER FOR THE NUMBER.

WHEN THE MATP WON'T PROVIDE THE TRANSPORTATION YOU NEED, YOUR COUNTY ASSISTANCE OFFICE SHOULD REIMBURSE YOU OR PROVIDE YOU WITH A RIDE.

If they tell you can't get the services you need, you have the right to:

·Written notice that tells you why the rides were denied or reduced or stopped. The letter should tell you in advance when your services will change.

·Appeal the decision and ask for a fair hearing with the Welfare Department if rides are denied, reduced, or stopped. You have to ask for the hearing within 30 days of the date on the notice.

· Have your rides continue until your appeal is resolved if you ask for a fair hearing within 10 days of the date on the notice.

If you have had a problem getting Medical Assistance transportation, please fill out this form below.

December 1998. PHLP is a Pennsylvania public interest law firm. Most laws differ from state to state. Even federal laws can be administered differently in different states. We are providing this information as a public service. We try to make it accurate as of the date indicated for each brochure. Sometimes the laws change. We cannot guarantee or promise that this information is always up-to-date and correct. If the date provided is not within the past year, call us and ask for an update. The information in this brochure is for public education only and should not be taken as legal advice. If you need legal assistance or advice on a specific problem, you should consult an attorney.

Medical Assistance Transportation

Problem Report Form

We would like to hear about your problems with Medical Assistance transportation. Please fill out this form and tell us about any problems you have getting to Medical Assistance providers. Fax it to (215) 6 25-3879 or mail it to: Pennsylvania Health Law Project
801 Arch St., Suite 610 A
Philadelphia, PA 19107

We will not tell anyone your name, phone number, or address without your permission, but we would like to be able to contact you.

Name:___________________________________Phone number:___________________ 

Address: _____________________________________________________________

County: ________________________________

 

What do you think of the Medical Assistance Transportation Program in you county?

 

 

Have you ever gotten transportation from your County Assistance Office? Yes __ No __ If you have, how was it?

 

 

Have you had a problem getting Medical Assistance transportation? Please tell us what happened. Put down any dates you remember or the names of people you talked to about the problem.

 

 

 

 

Did you get a ride when you needed to get services? If No, what happened?

 

 

 

 

Did you have an urgent medical problem? Yes ____ No ____ If yes, how much notice did you have to give to get a ride?

 

 

 

 

Did you have to go to another county to get to MA services? If yes, were you able to get a ride?

 

 

 

 

Has the problem been fixed?