Applying for in-home services can be a daunting task, but PHLP exists to help people through the process so they can get the care they need. Patricia is an 88-year-old woman with multiple health issues. When her family contacted PHLP, Patricia was in a nursing home following a fall and hip fracture. Patricia wanted to return to her home and live near her children and grandchildren. But, in order to do this, she needed both ongoing nursing care and a caregiver to help with daily tasks. Medicaid Home and Community Based Services (HCBS) Waiver programs are the only source of help for these types of ongoing in-home services. . Patricia’s family was having lots of difficulty navigating the complicated Waiver application process on their own. This is when they called PHLP for help.
We worked with the Waiver Independent Enrollment Broker and the County Assistance Office to ensure that Patricia’s application and all the necessary financial documentation were submitted to the appropriate office and processed timely. After over a year of the family going through the Waiver application process alone with no success, Patricia’s application was processed within just weeks of PHLP’s intervention. Patricia has now returned to her home and has the nursing care and personal assistance services she needs through the Waiver program. These services, along with the support of her family, are helping her live where she wants to live and live as safely and as independently as possible.