What We Do

We help Pennsylvanians navigate the maze of healthcare resources available to them. Many of our clients are people with disabilities, seniors, and children. 

We are red tape warriors; experts at getting our clients the healthcare they need and deserve.  Common examples of cases we handle include:

• Medicaid application denied or existing coverage ends/stops;
• Health care services denied by Medicaid insurer (e.g., denial of private duty nursing, home health aide, personal assistance services, prescription medications, medical equipment like wheelchairs, and more); 
• Coordination of Medicare and Medicaid benefits for "Dual Eligibles"; 
• Individuals struggling with their health care costs.
   

Visit our Get Legal Help page to learn more about what we do. If you are in need of legal help, call our Helpline at (800) 274-3258.

We offer community education like self-help materials, trainings, and webinars to help consumers, health care providers, and other advocates better understand the complex healthcare system and the laws that govern it.

We believe in the importance of consumer empowerment. Through community education events and materials in person, online, and in print, we spread the word about obstacles and opportunities while informing others about issues that are essential to an equitable healthcare system.

We hold the local, state and federal governments (and their contractors) accountable for treating health care consumers fairly.  We monitor and analyze every proposal with the potential to affect the delivery of healthcare to low-income populations. Often, an inequity that excludes one person is the tip of an iceberg blocking access for many.

We respond to these patterns of unfair practices by collaborating with clients and advocates to advance solutions in Harrisburg that impact consumers across the state.