PHLP's statewide Helpline is our central point of contact for those applying for legal help. We assist with various problems with Medicaid, such as application denials or coverage or services being stopped or reduced. We also help with other problems related to publicly-funded healthcare programs like Medicare and Home & Community-Based Waivers.
There is no cost for our services. We not able to assist everyone who contacts us and our services are available on a first-come, first-served basis. Review PHLP's Complaint Policy here. Our current Helpline schedule can be found below.
Helpline: 1-800-274-3258
Se habla español.
OUR OFFICE DOES NOT ACCEPT WALK-INS
For assistance contact our Helpline: 1-800-274-3258
NUESTRA OFICINA NO ACEPTA VISITAS SIN CITA
Para recibir asistencia, por favor comuníquese con nuestra línea de ayuda: 1-800-274-3258
July 2026 Helpline Schedule
PHLP's Helpline is open for intake on a first-come first-served beginning at 8:00 AM EST on the following days in July:
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Wednesday, July 8, 2026
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Monday, July 13, 2026
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Wednesday, July 15, 2026
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Wednesday, July 22, 2026
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Monday, July 27, 2026
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Wednesday, July 29, 2026
“We are so pleased with what our PHLP lawyer has done for us. She took control of the conversation and told the insurance company exactly what we needed and why we needed it.”
We can speak with you in your language.
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We do not handle the following legal issues:
- Medicare appeals
- Private health insurance matters
- Special education or IEP issues
- Discrimination or accommodation matters
- Involuntary mental health commitments
- Enrolling in Medicare, Medicare Advantage plans, or Medigap coverage
- Social Security Disability (SSDI) or Supplemental Security Income (SSI) appeals or applications
- Medical malpractice
- Criminal matters
Common Referrals:
Below are some common referrals we may offer if we cannot help with your legal issue.
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Pennsylvania Legal Aid Network (PLAN) operates a statewide network of county-based legal aid organizations that offer free legal help for a range of civil matters.
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Pennsylvania Health Access Network (PHAN) helps with Medicaid and waiver applications, and assists consumers who need help purchasing insurance through Pennie.com.
- PA Bar Association Lawyer Referral Service - Call 1-800-692-7375 to find a private attorney.
- Disability Rights Pennsylvania (DRP) provides help to individuals with disabilities who have problems or questions related to their disability. Call them at 1-800-692-7443.
- Public Defender’s offices provide representation in criminal matters.
- PA MEDI Medicare counselors are trained to help individuals understand Medicare eligibility, coverage, and benefits, including programs that help lower Medicare costs. Contact PA MEDI through your local Area Agency on Aging (AAA) using the AAA Locator, or call the PA MEDI Helpline at 1-800-783-7067.
- PALawHelp provides free self-help materials, answers to many civil legal questions, court information, and information and links to many social service & government agencies.
What to Expect
When you contact us:
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You'll be asked to leave a voicemail message with a short summary of the issue or problem you need help with, along with your name and phone number.
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We'll call you back to learn more about your issue or problem, and to discuss how we might help you.
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Keep all relevant documents close by, so we can talk about them and help you as quickly as possible. You may be asked to e-mail, fax, or mail documents to us in order for us to help you.
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Let us know if you have a pending appeal with a hearing or grievance date already scheduled.
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Be prepared to answer questions about yourself, your household and/or family members, income, demographics, health issues if any, and other questions that will help us understand your issue.
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All calls are strictly confidential.