Get Help from PHLP

Toll Free Helpline

We're here to help.

Hours: Monday, Wednesday, and Friday from 8:00 AM to 8:00 PM.

PHLP's Helpline is our central point of contact for individuals who need help resolving problems with Medicaid, such as coverage or services being stopped or reduced.

Through our Helpline, we offer high quality legal advice and assistance.  There is no cost for our services.  If you are experiencing a problem with Medicaid benefits, please call our Helpline today to start our intake process. 

What to Expect

When you contact us:

  • Give us a short summary of the issue or problem you need help with.

  • Tell us if you received paperwork from the Department of Human Services, the County Assistance Office, and/or your Medicaid insurance company, such as a denial letter or Grievance/Hearing scheduling notice, as well as the date(s) on those papers.

  • Keep all relevant documents close by, so we can talk about them and help you as quickly as possible. You may be asked to e-mail, fax, or mail documents to us in order for us to help you.

  • Let us know if you have a pending appeal with a hearing or grievance date already scheduled.

  • Be prepared to answer questions about yourself, your household and/or family members, income, demographics, health issues if any, and other questions that will help us understand your issue.

  • All calls are strictly confidential. 

Read More: What to Expect When Calling PHLP

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Cases we do not handle

  • Medicare appeals
  • Private health insurance matters
  • Special education or IEP issues
  • Discrimination or accommodation matters
  • Involuntary mental health commitments
  • Enrolling in Medicare, Medicare Advantage plans, or Medigap coverage
  • Social Security Disability (SSDI) or Supplemental Security Income (SSI) appeals or applications
  • Medical malpractice
  • Criminal matters


Below are some common referrals for cases we do not handle:

  • Pennsylvania Legal Aid Network (PLAN) operates a statewide network of county-based legal aid organizations that offer free legal help for a range of civil matters.

  • PA Bar Association Lawyer Referral Service - Call 1-800-692-7375 to find a private attorney.
  • Disability Rights Pennsylvania (DRP) provides help to individuals with disabilities who have problems or questions related to their disability. Call them at 1-800-692-7443.
  • Public Defender’s offices provide representation in criminal matters.
  • APPRISE Medicare counselors are trained to help individuals understand Medicare eligibility, coverage, and benefits, including programs that help lower Medicare costs. Contact APPRISE through your local Area Agency on Aging (AAA) using the AAA Locator, or call the APPRISE Helpline at 1-800-783-7067.
  • PALawHelp provides free self-help materials, answers to many civil legal questions, court information, and information and links to many social service & government agencies.