Please call us back at 1-800-274-3258 when our Helpline reopens on Wednesday, January 4, 2023.
Read below to find out what to do if you receive a letter that stops or reduces your Medicaid or Community HealthChoices (CHC) Waiver coverage or services while our Helpline is closed. We wish you happy and healthy holidays.
If you receive a denial notice
If you receive a letter that stops or reduces your Medicaid or CHC Waiver coverage or services:
If you receive a letter stopping your coverage or services, such as skilled nursing or personal assistance services, be sure to file an appeal as soon as possible. Click on the resources below to learn how to file an appeal based on the type of Medicaid coverage you have:
- How to Appeal a Service Denial in HealthChoices
How to Appeal a Service Denial in Community HealthChoices (CHC)
In general, if you file your appeal within ten (10) days of the mail date on the letter, your services will stay in place during the appeal process. Your letter will tell you how to file the appeal.
If you need legal help, please call us on the Helpline at 1-800-274-3258 on or after January 4, 2023.